Proposal of Digital Maturity Model in Healthcare Sector: BWM, CODAS, and MABAC Approaches

Abstract

Traditional methods that have been going on for a long time have begun to change with the spread and widespread use of the internet. A new transformation has been experienced with digital media. This transformation has brought about changes and developments in various sectors. In the healthcare sector, great steps have been taken at the point of transformation, and the Industry 4.0 revolution has also affected hospitals. In the study, research has been conducted on what changes that Industry 4.0 has created on hospitals, how it affects and contributes the sector. Within the scope of the research, a digital roadmap was proposed for three hospitals that tend to digitalize and focus on development and innovation. Thus, a tool will be created for hospitals to see their faults and evaluate themselves. In the model proposed within the scope of the study, a total of 25 criteria, including six main and nineteen sub-criteria, were determined. With the determined criteria, it is aimed to measure the digital maturity level of three hospitals. In the study, the BWM method was preferred in determining the criteria priorities. In the ranking of the identified alternatives, the CODAS and MABAC methods were compared and the ranking results in both methods supported each other. Since the topic of digital transformation has been attracting attention and demand recently, it is thought that the study will contribute to both the literature and the healthcare sector. However, the methodology has new and limited applications. In addition, to the best of our knowledge, there is no study comparing the digital maturity performance of hospitals in the healthcare sector with the proposed methodology.