Knowledge Management Infrastructure Capabilities Towards Innovative Work Behavior: Employees’ Resilience and the Role of Functional Flexibility

Abstract

This study aims to identify the specific mechanisms through which knowledge management infrastructure capabilities (KMIC) can affect IWB and provide insights into how organizations can support innovation through the development of resilient employees. Therefore, current research investigates the association between Knowledge-Management Infrastructure Capability (KMIC), Employee Resilience, Function-al-Flexibility (FF), and Innovative Work-Behavior (IWB) in the workplace. The data was collected through a survey of 374 employees working in tourism firms. For data collection, random sampling method and SEM technique was used. The outcomes demonstrate that KMIC has significant link with IWB; findings also present that employee’s resilience mediates and functional flexibility moderates in the association between KMIC and IWB, which in turn have a positive and significant impact on IWB. By investing in knowledge management practices, developing employee resilience, and enhancing functional flexibility, organizations can improve their competitiveness, promote growth and innovation, and enhance their employees’ well-being and job satisfaction. This study just explored how KMIC affected innovative work behavior directly and indirectly. In future additional factors such as leadership style and organizational culture could be explored. Additionally, the study found that functional flexibility moderates the relationship between employee resilience and IWB. This study finding offer imperative implications for organizations that aims to improve their employees’ resilience, functional flexibility, and IWB through knowledge management practices. Through inferring these dynamics, this research provides valued insights for upcoming studies on the executive origination and offer useful instructions for industries pursuing to raise employee determined invention with strong KMIC, nurturing resilience and stimulating functional flexibility.